At the CBFRS your feedback is very important to us! We hope that all current and former clients take the time to fill out our client satisfaction survey. The information you provide will be kept completely confidential. It will be used to help ensure that we are delivering high quality services that meet your needs.
The CBFRS wants to hear from stakeholders who regularly engage with us. We value the feedback from funders, fellow community service providers and advocacy groups.
At the CBFRS you have the right to express complaints about your service. Should you have a complaint or concern with the services you are receiving, including concerns that your client rights have been infringed or violated, we encourage you to assist us in resolving the matter by following our complaints procedure. It is important to know that no complaint will result in you losing service, we are committed to making sure you are heard and respected.