Your Rights as a Client

As a client of the Columbia Basin Family Resource Society you have the right to:

  • Be treated fairly, honestly, and respectfully by all staff without regard to race, culture, gender, age, disability, sexual orientation, spiritual beliefs or socio-economic status
  • Be considered the expert in your own life
  • Be informed about services prior to beginning a program
  • Inquire about the qualifications, training and experience of our staff
  • Express complaints about services by speaking to your worker. If you are not comfortable speaking to your worker directly, you may speak to the Team Leader, or the Executive Director. If your complaint is not resolved, you may make a written complaint. 
  • Receive a quality service that protects your privacy and confidentiality, except for legal and ethical limitations, or when you have given informed consent to obtain or release information
  • Know what and why personal information is being collected about you
  • Be kept informed about other services including access to advocacy services
  • Have your complaints, comments, questions and queries responded to speedily and respectfully
  • Participate in decisions and planning
  • Refuse services
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