As a client of the Columbia Basin Family Resource Society you have the right to:
- Be treated fairly and respectfully by all staff, no matter your race, culture, gender, age, disability, sexual orientation, spiritual beliefs, and financial or social background
- Be seen as the expert of your own life and have your experiences respected
- Make informed choices about your services. This includes making the personal choice to take part in services, deciding what information about you can be collected and who can then receive that information, and asking about staff qualifications, training, and experience
- Receive services that are timely, caring, professional, and ethical
- Taking part in planning and making decisions about your services
- Get information about your services without delays
- Request access to your client record
- Share your opinions, values, and beliefs, and have them respected. This includes the right to practice your religion or spiritual beliefs when receiving services
- Receive a copy of the agency’s complaint process, have it explained to you, and file a complaint if you feel your rights or concerns are not being respected
- Include your family or legal guardian in your services, and allow them to help make decisions with you or for you when appropriate
- Get help accessing special care to help meet your needs while participating in services
- Know what personal information is being collected and why, and have your information kept safe, private, and confidential
- Receive services that do not force or pressure you into anything, and that protect your right to make your own choices. This includes being free from abuse, exploitation, retaliation, humiliation, or neglect
- Have the rules and behaviour expectations of our services explained to you, and understand that if there are not met, your services may be stopped
- Have your cultural background recognized, respected, and incorporated in the services you receive
- Receive services in a safe and healthy environment
- Get referrals to other services, including legal support, advocacy groups, or self-help services
- Be informed about your service plan before services begin
- Choose to refuse services
Update July 2025