CBFRS is committed to providing person centred service that has positive impacts on clients’ quality of life regarding safety, personal well -being, social inclusion, family relationships and lifeskills. We are prioritizing building and maintaining a strong staff team who are resilient, supported and well trained to provide quality services to the community.
Each year we conduct a thorough review of our services to ensure we are providing high quality programming to the people we serve. Not only do we review our records but we also engage our clients, staff and stakeholders for their Feedback. Here are the highlights of this year’s report:
- Our Supervised Access services helped reduce potential of risk or harm to children during, with 100% of visits being safe and without incident
- 91% of our Community Living clients feel more engaged with their community, and had opportunities to engage in activities that bring them joy
- 82% of our Community Living clients felt they had stronger self determination, with their choices being supported and encouraged
- 75% of Family Counselling clients completed their services with improved conflict resolutions skills
- 100% of clients who completed a client satisfaction survey reported that they had active choice in their services, were able to set their own goals and felt safe with their workers while working towards achieving those goals
- 100% of clients who completed a client satisfaction survey reported that they felt that the services made a positive difference in their lives
- On a scale from 1-10, Staff rated CBFRS a 9 for feeling valued by their employers
This year, we began collecting and including feedback from our stakeholders into our Performance Measurement Plan. Here’s what we learned:
- 99% of our stakeholders feel the CBFRS does not discriminate in it’s provision of services, and 100% feel our staff treat CBFRS participants with respect
- 93% of our stakeholder feel CBFRS’ programs and services are culturally aware and inclusive