Once every 3 years the Columbia Basin Family Resource Society (CBFRS) creates a plan full of goals to make our agency better for the people we serve and the people we work with. Below, you can read highlights from our most recent strategic plan.
Strategic Goals
2025-2027
The CBFRS will deliver on its mission by means of the following strategic goals:
Goal Area One:
Improve Human Resources Capacity – Enhance our hiring, training, and employee recognition process.
- Strengthen our team structure to enhance frontline support, minimize staffing gaps and ensure workloads remain sustainable.
- Develop and implement an annual training plan that strengthens staff capabilities through a blend of face-to-face and online learning opportunities
- Provide equitable compensation and benefits to attract, retain, and support employees, ensuring they feel valued and motivated
- Invest in professional development to equip employees with skills and knowledge that advance the organization’s mission.
- Foster meaningful connections between employees, other agencies, Indigenous communities, and the broader region
- Harness the unrestricted fund to ensure we have the workforce resources to accomplish the plan
Goal Area Two:
Strengthen the quality, accessibility, and effectiveness of CBFRS programs and service to better meet current and future client needs
- Deliver excellent programs and services with our client centered approach, maximize inclusivity and encourage feedback to help us grow
- Proactively plan for how technology and accessibility improvements can enhance service, improve efficiency and staff productivity
- Identify new programs based on community needs and stakeholder feedback
- Improve community awareness of CBFRS
- Work with MCFD and CLBC to increase our contracts where possible
- Secure ongoing funding for Fellaship
Goal Area Three:
Leverage unrestricted reserves and diversify funding to deliver strategic priorities
- Launch a donor and sponsorship strategy
- Research new funders and funding opportunities
- Feasibility study and cost analysis to investigate options increasing office infrastructure
- Costing analysis for key strategic projects and workforce needs to assess feasibility using unrestricted funds
Goal Area Four:
Strengthen governance and leadership capacity to support growth and stability to ensure successful CARF accreditation
- Ensure policies, procedures, ethical, and safety standards are being upheld across the agency
- Day to Day and financial management of organization
- Active participation in community/regional committees
- Build board capacity through monthly meetings, new board member training and annual strategic review
- Develop professional development plan for E.D/T.L and O.M, Board member to conduct E.D annual performance evaluation
- Development, Implementation and Coordination of CARF program requirements
- Build relationships with Ktunaxa people, Yaq̓it ʔa·knuqⱡi ‘it First Nation, and Elk Valley Metis Association